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Home of Treasured Memories Scanning


For Your Quote Call us on 0113 2870212 or Email us at 
Large Discounts Available Now !

Frequently Asked Questions!

If you need further assistance please contact us!

We are here to help !

Below is a Listing of questions relating to our DVD SlideShow Service.

It is hoped that they can answer any query that you may have.

For Information:

In general the word Photograph when used on these Pages refers to a Paper Photograph, 35MM Slide or a Negative.

  1. Are My Pictures Treated with Confidentiality?
  2. Are DVDs Region Coded?
  3. Can I have Text on My Photographs?
  4. Can I have Black and White Photos as Well as Colour?
  5. Can I Advance Through the Slide Show Manually?
  6. Can I mix Photos Slides and Negatives on the same DVD?
  7. Can you explain the difference between Basic & Premier Service?
  8. Can I put photos onto DVD Myself?
  9. Can I Say in What Order My Photos Will be Shown?
  10. Can I have more than 1 Music Track on My DVD?
  11. Can I order More Copies after I have Received the DVD?
  12. Do Your Provide Refunds?
  13. How do I send My Images and Music to You?
  14. How Many Images can I have on A Slideshow?
  15. How do I Pay for My DVD?
  16. How Long will a DVD Last For?
  17. How should I Package My Materials?
  18. How Long will the Slide Show Last?
  19. How Long is Each Picture on TV?
  20. How Long will it Take to Complete My Order?
  21. Is My DVD Player Compatible with the DVD You Produce?
  22. Why Change from CD to DVD?
  23. Isn't the Music Copyright?
  24. What Music can I have on My Slideshow?
  25. What will My Slideshow be Like?
  26. What is Colour Correction/Photo Repair?
  27. Do you Scan Images onto Disc for Use on Computer Only?
  28. What Discs do You Supply?
  29. Will My Photographs be in the Same Condition on Return?
  30. What Size can My Images Be?
  31. What if My DVD Will Not Play?
  32. Why do You have a Charity Number on Your Order Form?

Yes. You can have Black and White and Colour on the same DVD or just Black and White or just Colour. It's up to You. TOP OF PAGE

7. Can you Explain the difference between the Basic and Premier Service?

Yes. Our Premier Service includes some additions, the three levels are Basic Better and Best, our Basic Service is only available on Photograph Prints, our Better and Best service is available for Slides Negatives and Photograph prints.

Our Process  

Basic

 

Better

Best (Premier)

Slides & Negatives Scanned @

N/A

 

2400 dpi

4000 dpi

Prints Scanned @

300 dpi

 

600 dpi

1200 dpi

Individual Scanning (No Feeders)

  Yes

 

  Yes

   Yes

Cropped

   X

 

  Yes

   Yes

Orientated

   X

 

  Yes

   Yes

Dust & Scratch Removal

   X

 

  Yes  

   Yes

Colour Correction

   X 

 

 Auto

Photoshop

Light & Tone Correction

   X

 

 Auto

Photoshop

Red Eye Removal

   X

 

   X

Photoshop

Minor Additional Cleaning

   X

 

   X

Photoshop

Personalised Case Cover

   X

 

   X

   Yes

Personalised Disc

   X

 

   X

   Yes

Priority Service

   X

 

   X

   Yes

Free Postage Orders Over 250

   X

 

   X

   Yes

 TOP OF PAGE

Treasured-Memories Slide Show Services Ltd

1 Kempton Road

Kippax

Leeds

LS25 7NT

It is best if 35mm Slides are boxed or secured with elastic band. TOP OF PAGE

You can send a Cheque or Postal Order for the Total Amount Due with your order or you can now pay through PayPal .  We can also send you a PayPal invoice if your require. For Larger Orders you can pay when portions are completed. Cheques should be made payable to Treasured Memories Slideshow Services Ltd. TOP OF PAGE

This depends on the number of photographs you want on each DVD. 100 images will last about 30 minutes for 150 photographs. 50 Photographs would last about 10 minutes. TOP OF PAGE


20. How long does it take to complete my order ?

We endeavour to complete an average (250 Photographs) within 15 working Days. You will be given an estimate at time of ordering and we would contact you if there is any delay TOP OF PAGE

We provide your Slide Show on a top quality DVD-R Format Disc. We have found this is the most compatible, working on over 90% of current DVD players. Check this Link, at Video Help.Com to see if your player is compatible with DVD-R. In addition you can check out Webopedia.com  to read about all DVD Formats including DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-ROM and DVD-RAM.

We can also provide your Slideshow on a DVD+R these work on approx 70% of current DVD players. In some instances it is possible to play a DVD-R on one player and have slight defects occur and when played on another it works fine.In general the DVD we supply will work on most Players purchased over the last 3 to 4 years.If you have requested and watched our Sample DVD your DVD will be compatible. TOP OF PAGE

Restoration

Correction

For Photo repair Service see our Photo Repair Page. TOP OF PAGE

27. Can You just Scan Images for use on a Computer ?

We will record your Slideshow onto a high quality Printable DVD-R Format Disc, these are usually compatible with most DVD Players. We can also produce it in DVD+R Format. This format sometimes works in a player that will not play a DVD-R Disc. We can also produce the Slideshow on DVD-RAM Discs Format, these are compatible with some of the new Panasonic players. If possible please check your DVD Player Instruction Manual, it should tell you if your player is compatible with DVD-R or DVD+R. It may state DVD-R/RW, or DVD+R/RW this is also compatible. For TMScan 50 Customers we use Printable Discs DVD-R or CD-R depending on the size of the order. TOP OF PAGE

Yes. Our process does not have any effect on your original Photographs, 35MM Slides or Negatives. Providing you have packaged them in a secure method and have followed our Instructions, they will remain undamaged. When scanning your photos and Slides our staff wear latex gloves when handling your photos or slides to ensure that we do not put fingerprints or other marks on your images. We use Royal Mail Recorded Delivery to return your photographs. TOP OF PAGE

30. What Size can my Images be ?

Photographs can be any size up to A3. We also scan many different type of slide, even the 127 Superslide. Our scanners can handle 35mm and many of the Medium Format slides like 120, 4 x 5. For More Information on Sizes please click here for our Technical Help Page. TOP OF PAGE

All our discs are quality tested and viewed on 2 separate DVD Players prior to dispatch, if your new DVD will not play on your DVD try it on another player to see if it is working OK. If you believe there is a fault with the Disc you can send it back for us to test. We do not offer refunds once the disc has been cut unless there is valid.

complaint on our workmanship. If the fault is ours we will gladly cut another disc for you. You can request a sample DVD to see the quality of a Slideshow and test if your DVD is compatible, to order just go to our Free Sample Page TOP OF PAGE.

32. Why do you have a Charity Number on Your Order Form.?

From Time to Time we have Special Offers for Charity Groups for example Scout and Guide Troops. They sometimes use our services to assist with raising funds. If you want a Slideshow for a large number of people and are a Registered Charity, drop us an E-Mail to see if there are any offers that apply to you. TOP OF PAGE

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